Processing Time: Orders are generally processed within 2-3 business days. Custom orders may take longer, and customers will be notified of the expected timeline.

Shipping Methods: We offer various shipping options, including standard and expedited Shipping costs are calculated based on weight, size, and destination. 

Shipping Insurance: Our shipping policy includes an option for customers to purchase insurance for their shipments. This provides added protection against loss or damage during transit. We strongly recommend selecting shipping insurance for high-value items to ensure peace of mind and financial security. In the event of a claim, we will assist with the documentation and process to facilitate a swift resolution.

Tracking Information: Once shipped, Moriarty Creations will provide you with a tracking number, allowing you to follow your package's progress from our facility to your doorstep. This tracking information will enable you to view the estimated delivery date, monitor the shipment route, and stay updated on the delivery status. We ensure transparency and convenience in the shipping process, giving you the confidence and assurance of knowing exactly when to expect your purchase.

Delivery Issues: Should you encounter any problems, such as non-delivery or damage during shipping, we urge you to contact us promptly. We are committed to resolving such issues swiftly and efficiently, ensuring customer satisfaction and maintaining the integrity of our delivery service.

Packaging: We use eco-friendly materials and ensure products are securely packed to prevent damage during transit.