Return Policy

Return Period: Our 30-day return policy is designed to give you sufficient time to evaluate your purchase. However, if more than 30 days have passed since your purchase date, we are unable to provide a refund or exchange. This policy ensures that return processes are manageable and timely, allowing us to maintain a high standard of customer service and product quality. We encourage customers to assess their items promptly to take advantage of our return policy should the need arise.

Condition for Return: To be eligible for a return, the product must remain unused, in the same condition as when received, and returned in its original packaging. For example, a returned poster should be re-rolled with the Glassine paper and placed back into its tube, and the caps should be secured with staples or tape. This careful return process maintains the product's condition and integrity, ensuring it can be restocked or reused, thus supporting our commitment to quality and customer satisfaction.

Non-returnable Items:

  • Gift cards
  • Downloaded products

Return Procedure: A receipt or proof of purchase is mandatory for processing your return.

Refunds Process: Upon receipt and inspection of your return, we will notify you of the refund decision. Generally approved refunds are processed back to the original payment method within 5 business days timeframe.

Tracking Late Refunds: If you experience delays in receiving your refund, we recommend contacting your bank or credit card company to inquire about the status. Refund processing times can differ based on financial institutions' practices, and there might be a waiting period before your refund is processed and appears in your account. We suggest monitoring your account and keeping in touch with your bank or credit card provider to ensure you are informed of the refund's progress.

Sale Items: Items sold at regular price qualify for refunds, allowing customers to shop with confidence. However, items purchased on sale are not eligible for refund, emphasizing the importance of finality in sale transactions. This distinction ensures clarity in our refund policy, aligning with standard retail practices and helping customers make informed purchasing decisions.

Exchanges: We replace items if they are defective or damaged. Contact us for an exchange of the defective or damaged item with the same product.

Gift Purchase Returns: If you receive a gift item that was directly shipped to you and decide to return it, we will issue a gift credit for the amount of the returned item. On the other hand, if the gift was originally sent to the gift giver and then given to you, the refund for the return will be credited back to the gift giver’s account. This policy ensures that the refund process is fair and respects the original purchase method, keeping the transaction transparent for all parties involved.

Return Shipping: Return shipping costs are the responsibility of the customer. The original shipping fee is non-refundable, and refunds will only cover the cost of the product. For the safety of high-value returns, we recommend using a trackable shipping method to ensure the package is securely delivered to us.